There are some basic elements that go into testimonials that help you boost sales. All testimonials certainly are not created equal - yours should all reinforce your unique selling point, serve a specific purpose, and ultimately build trust in your brand. When you use these ideas correctly, there is literally no limit to how much they can improve your business over the long term.

Every business should have a unique selling point, a special benefit or feature that no other company can match. When you advertise your unique selling point, make sure you have a testimonial that speaks directly to that point and really drives the idea home. You can actually have one testimonial (or even several) underneath each benefit you list on your sales page. This offers a kind of social proof for the ideas that you are trying to communicate.

This applies to everyone doing business online, not just large companies - whatever you’re doing, you can always strive to be the best, and prove it to your potential customers or clients with compelling testimonials. In fact, if you're just starting out, it is even more essential to gather testimonials as you build your reputation and establish what you're capable of offering potential clients.

Most purchases that are made online are based on emotion and desire, rather than logic and need. This means that your testimonials should express how your product or service has affected someone on an emotional level, and not just state the facts. This helps break through the constant noise that consumers are bombarded with each and every day, and communicates with them on a more intimate level.

If you can show that past customers have had an emotional experience with your product, their testimonial will shine through as being genuine and you will build up your credibility immediately. Harness the power of social proof through effective use of testimonials, and you're sure to turn first-time visitors into life-long customers.

Brian D. McElroy is the author of Testimonials Unleashed!, the web's premier resource for how to build your business by harnessing the awesome power of social proof.

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Internet Research

Trust in Advertising - ‘Word-of-mouth’: the most powerful selling tool
Produced by The Nielson Company, October 2007
“The recommendation of someone else remains the most trusted source of information when consumers decide which products and services to buy.” 78% of respondents said they trusted - either completely or somewhat – the recommendation of other consumers.
The Internet in Britain: 2007
Produced by Oxford Internet Surveys, 2007
“Getting information about and buying products are popular commercial uses of the Internet, but doubts remain about quality assessment of the products bought online and the lack of face-to-face contact.” 59% think it is difficult to assess product quality when shopping on the Internet. 37% are uncomfortable with the lack of face-to-face contact.
Word-Of-Mouth Phenomenon Spreads Across The Globe
Produced by GfK Roper Consulting, 20th June 2006
“We now know that people hold the power in the global marketplace. Accessing the word-of-mouth network is no longer optional… success will be dependent on using this channel wisely.” 70% of consumers across the globe trust friends, family, or other people when searching for information or ideas on products to buy.

“The fact that consumers think opinions posted online are as trustworthy as brand Web sites speaks to the power of online reviews and recommendations. It also means that marketers need to focus as much attention on what consumers say about their brands online as they do on creating the brand Web sites themselves. The easiest thing to do is to make consumer feedback an essential part of every brand Web site.

In all these studies, word of mouth has more of an impact than traditional forms of advertising. Having a word-of-mouth marketing strategy is becoming essential for marketers.” Debra Aho Williamson, senior analyst at eMarketer.

Articles

Why Use Online Video?

How Your Customers Make You Look Good on Video, Kevin Rossiter, 1st October 2007

Get record sales with online videos, Real Business, 27th September 2007

Use Streaming Video to Rejuvenate Products, Stephen Campbell, 3rd September 2007

Going the extra mile - Video Testimonials aim to give your business the edge, In Business, 16th March 2007


Why Use Testimonials?

Is Your Business' Website Credible? Guide to Credibility, SEOCog.com, 15th July 2007

Using Testimonials - It's About Branding!, Brian D. McElroy, 7th March 2007

How Testimonials Maximise Your Marketing Success, Goldnet Referral Marketing, January 2007


Video Testimonials' Content

Create High Impact Video Testimonials that Deliver Results, Video Testimonials Ltd, 13th August 2007

Testimonials and Your Unique Selling Point, Brian D. McElroy, 7th March 2007

Testimonial Goldmines, Brian D. McElroy, 4th March 2007


Video Testimonials' Providers

When and How to Ask Your Customers for Video Testimonials, Video Testimonials Ltd, 21st October