If you’re still using tired old written testimonials on your website, you’re missing a trick. It’s time to wise up to the future of online testimonials – and its video.

Formerly the preserve of big corporates, promotional videos can cost upwards of £1,000 to produce. But Oxford-based Video Testimonials means to change all that. Founder Mark McDermott is out to cater to the SME, with a low cost, easy alternative to a traditional shoot. A DIY “film crew in a box”.

The company only launched in August this year, but it’s already caught the attention of ex-Dragon Rachel Elnaugh, who features a video testimonial on her homepage.

“Mark couriered over the kit, which arrived in this James Bond-style metal briefcase,” says Elnaugh. “I activated the webcam, which is remotely controlled by Mark. He talks through the machine and tells you what to do. We shot a 60-second video and it was up on my site within 24 hours.”

“The web can be very impersonal. With videos, you have real people providing real content and it adds so much power to your website.”

Video testimonials can be used to introduce yourself on your website, or to send the kit to customers to record their recommendations.

The videos cost £195 each, including dispatch, editing and production, with a knockdown price for multi-buys – £160 each for three. McDermott also offers hosting and streaming services for £5 per month.

Vince Golder, founder of Reading-based Goldnet Referral Marketing, recently caught on to the service. “When you read testimonials from J Smith from Leeds, it’s just not credible. If you see a full name, perhaps a job title, it’s a bit more convincing. Add a picture and it’s very credible. Video multiplies that credibility 100-fold.”
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Internet Research

Trust in Advertising - ‘Word-of-mouth’: the most powerful selling tool
Produced by The Nielson Company, October 2007
“The recommendation of someone else remains the most trusted source of information when consumers decide which products and services to buy.” 78% of respondents said they trusted - either completely or somewhat – the recommendation of other consumers.
The Internet in Britain: 2007
Produced by Oxford Internet Surveys, 2007
“Getting information about and buying products are popular commercial uses of the Internet, but doubts remain about quality assessment of the products bought online and the lack of face-to-face contact.” 59% think it is difficult to assess product quality when shopping on the Internet. 37% are uncomfortable with the lack of face-to-face contact.
Word-Of-Mouth Phenomenon Spreads Across The Globe
Produced by GfK Roper Consulting, 20th June 2006
“We now know that people hold the power in the global marketplace. Accessing the word-of-mouth network is no longer optional… success will be dependent on using this channel wisely.” 70% of consumers across the globe trust friends, family, or other people when searching for information or ideas on products to buy.
“The fact that consumers think opinions posted online are as trustworthy as brand Web sites speaks to the power of online reviews and recommendations. It also means that marketers need to focus as much attention on what consumers say about their brands online as they do on creating the brand Web sites themselves. The easiest thing to do is to make consumer feedback an essential part of every brand Web site.

In all these studies, word of mouth has more of an impact than traditional forms of advertising. Having a word-of-mouth marketing strategy is becoming essential for marketers.” Debra Aho Williamson, senior analyst at eMarketer.

Articles

Why Use Online Video?

How Your Customers Make You Look Good on Video, Kevin Rossiter, 1st October 2007

Get record sales with online videos, Real Business, 27th September 2007

Use Streaming Video to Rejuvenate Products, Stephen Campbell, 3rd September 2007

Going the extra mile - Video Testimonials aim to give your business the edge, In Business, 16th March 2007


Why Use Testimonials?

Is Your Business' Website Credible? Guide to Credibility, SEOCog.com, 15th July 2007

Using Testimonials - It's About Branding!, Brian D. McElroy, 7th March 2007

How Testimonials Maximise Your Marketing Success, Goldnet Referral Marketing, January 2007


Video Testimonials' Content

Create High Impact Video Testimonials that Deliver Results, Video Testimonials Ltd, 13th August 2007

Testimonials and Your Unique Selling Point, Brian D. McElroy, 7th March 2007

Testimonial Goldmines, Brian D. McElroy, 4th March 2007


Video Testimonials' Providers

When and How to Ask Your Customers for Video Testimonials, Video Testimonials Ltd, 21st October